Due Date: February 25, 2022

We are currently seeking Customer Service Agents with exceptional communication skills to provide our customers quick, effective and continual customer service

Job Responsibilities:

• Responding to customer queries, tickets and helpdesk in a timely and accurate way, via phone, email, WhatsApp etc.
• Identifying customer needs and helping customers use specific features.
• Analyzing and reporting faults to the technical team.
• Gather feedback from customers or prospects and share with internal teams.
• Updating our internal databases with information about technical issues and useful discussions with customers.
• Monitoring customer complaints on social media and reaching out to provide assistance.
• Informing customers on any changes on service as well as promotions and new products.
• Following up with customers to ensure their technical issues are resolved.
• Ensuring that customer details are captured accurately.
• Gathering customer feedback and sharing with the Technical, Sales and Marketing teams.

Qualifications and Skills:

• At least 5 O levels and 2 A levels
• Bachelor’s Degree an added advantage
• Customer service experience
• Excellent telephone manner and customer service skills
• Selling skills

If you are interested in this position, please email your CV to [email protected] before 25/02/22. Only short-listed applicants will be contacted.