Due Date: February 23, 2023

JOB SPECIFICATIONS

This position exists to direct and control branch day-to-day operations; ensuring the branch achieves its targets, is profitable, and minimizing risk by maintaining operational efficiency, compliance and offering superior customer service.

MAJOR ROLES AND RESPONSIBILITIES

• Manage branch net profitability on Non-Funded Income by monitoring and performing tick back of the relevant reports to avoid revenue leakages.
• Attending to customer complaints and suggestions; ensuring that complaints raised have been resolved in line with set standards.
• Authorizing branch staff’s workflow after a thorough investigation paying attention to mandates on file and limits in place to avoid capturing inaccurate information into the system that is detrimental to the bank.
• Balancing all suspense accounts daily.
• Performing joint vault custodian duties together with the Teller and all cash management duties
• Monitoring security and access control by checking that the branch security guard, alarm, biometrics and CCTV are working well daily.
• Performing general administration duties in the branch for efficient operation flow.
• Observing anti-money laundering guidelines and complying accordingly to avoid any losses to the organization.

QUALIFICATIONS, EXPERIENCE, AND SKILLS REQUIRED

• Bachelor’s Degree in Banking and Finance/IOBZ or any related field.
• A minimum of 3 years’ experience in the Financial Services Sector as a Branch Operations Supervisor
• Extrovert
• Good verbal and written communication skills
• Good report interpreting and writing skills
• Good people management skills
• Friendly and approachable
• Ability to prioritize tasks
• Below 40yrs

REMUNERATION AND PACKAGE

This job comes with a negotiable package which will be discussed with the successful candidate. If you are interested and meet all the above specifications; please submit your application letter and CV via e-mail to [email protected]  NOT LATER THAN 23 FEBRUARY 2023. ONLY SHORT-LISTED CANDIDATES WILL BE RESPONDED TO.