Branch Operations Supervisor

Due Date: February 23, 2023


This position exists to direct and control branch day-to-day operations; ensuring the branch achieves its targets, is profitable, and minimizing risk by maintaining operational efficiency, compliance and offering superior customer service.


  • Manage branch net profitability on Non-Funded Income by monitoring and performing tick back of the relevant reports to avoid revenue leakages.
  • Attending to customer complaints and suggestions; ensuring that complaints raised have been resolved in line with set standards.
  • Authorizing branch staff’s workflow after a thorough investigation paying attention to mandates on file and limits in place to avoid capturing inaccurate information into the system that is detrimental to the bank.
  • Balancing all suspense accounts daily.
  • Performing joint vault custodian duties together with the Teller and all cash management duties
  • Monitoring security and access control by checking that the branch security guard, alarm, biometrics and CCTV are working well daily.
  • Performing general administration duties in the branch for efficient operation flow.
  • Observing anti-money laundering guidelines and complying accordingly to avoid any losses to the organization.


  • Bachelor’s Degree in Banking and Finance/IOBZ or any related field.
  • A minimum of 3 years’ experience in the Financial Services Sector as a Branch Operations Supervisor
  • Extrovert
  • Good verbal and written communication skills
  • Good report interpreting and writing skills
  • Good people management skills
  • Friendly and approachable
  • Ability to prioritize tasks
  • Below 40yrs


This job comes with a negotiable package which will be discussed with the successful candidate. If you are interested and meet all the above specifications; please submit your application letter and CV via e-mail to  NOT LATER THAN 23 FEBRUARY 2023. ONLY SHORT-LISTED CANDIDATES WILL BE RESPONDED TO.