Customer – Company/Individual

Date

We would be grateful if you could spare a few minutes to complete this Customer Satisfaction Questionnaire to help us ensure that Marketers Association of Zimbabwe’s membership standards of customer care exceeds expectations wherever possible. Kindly fill this questionnaire clearly and objectively as it is aimed at identifying the extent of your satisfaction with MAZ Membership. Outcomes will be analyzed in order to address points of weakness and consider opportunities to improve and enhance MAZ Membership. This would have constructive reflection in rendering services to your satisfaction.

Please tick the appropriate box to indicate your degree of satisfaction

Where: 1 = Poor, 2 = Average, 3 = Good, 4 = Excellent

PRODUCT QUALITY:

(i) How do you rate MAZ Membership service provision? 1234
DELIVERY:
(i) How do you rate MAZ delivery time (certificates & Membership cards)? 1234
(ii) How do you rate MAZ Membership’s commitment to meet your expectations? 1234
COMPETITIVENESS:
(ii) How do you rate MAZ Membership service provision? 1234
RESPONSIVENESS:
(i) How do you rate MAZ Membership’s response to queries? 1234
(ii) How do you rate MAZ responsiveness in dealing with you? 1234
(iii) How do you rate MAZ Membership service provision? 1234
ROFESSIONALISM:
(i) How do you rate MAZ professionalism in dealing with you?1234
2. How did you come to know about MAZ Membership?*
3. How long have you been a member of the MAZ? 1234
4. How likely are you to renew your membership with MAZ again?1234
5. What do you like about MAZ membership, and how does MAZ membership add value to your business?
6. What do you dislike about MAZ membership?
7. What are the major reasons for your decision to join MAZ Membership?
8. Overall, how satisfied or dissatisfied are you with MAZ Membership?SatisfiedNeither satisfied nor dissatisfiedDissatisfied
9. What Should MAZ membership do to satisfy your requirements?
On a zero to ten scale, how likely is it that you would recommend MAZ membership to a friend or a colleague?12345678910
What is the primary reason for your score?