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Membership Questionnaire

We would be grateful if you could spare a few minutes to complete this Customer Satisfaction Questionnaire to help us ensure that Marketers Association of Zimbabwe’s membership standards of customer care exceeds expectations wherever possible. Kindly fill this questionnaire clearly and objectively as it is aimed at identifying the extent of your satisfaction with MAZ Membership. Outcomes will be analyzed in order to address points of weakness and consider opportunities to improve and enhance MAZ Membership. This would have constructive reflection in rendering services to your satisfaction.

  1. Please tick the appropriate box to indicate your degree of satisfaction

Where: 1 = Poor,   2 = Average,   3 = Good,   4 = Excellent

PRODUCT QUALITY:

DELIVERY:

COMPETITIVENESS:

RESPONSIVENESS:

PROFESSIONALISM:

  1. On a zero to ten scale, how likely is it that you would recommend MAZ membership to a friend or a colleague?

                         Not at all                                                                Extremely Likely

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